FAQ-Pet Sitting | Dog Walking |Potty Breaks

FREQUENTLY ASKED QUESTIONS-PET SITTING & DOG WALKING


What Is A Pet Sitter?
A Pet Sitter is a contracted service provider who takes care of a pet in its own home.

Are you insured and/or bonded?
We are fully insured with Mourer-Foster Policy.
We have decided to get bonded since we feel that it offers an extra sense of security for our clients.

Should my pet sitter be bonded?
Bonding is different than insurance.  Bonding generally applies only if someone steals from your home, and is convicted of the crime.  At that time, the bonding company will reimburse you for the loss, and the pet sitting business will reimburse the bonding company.  Such a conviction can take years, and can be difficult to obtain.  It is also important to know that many bonds only apply to the employees of a business, and not to the business owner.  So bonding is really optional.  We are bonded and insured for not only your protection but ours as well.

Do I meet the sitter before service?
Yes, for most sitters an initial consultation is required before your first service can be provided.  This consultation will give the sitter time to learn about your pets, fill out paperwork, take notes about your home and required tasks, and collect keys from you.  Many sitters offer the first consultation for free, or will credit any consultation fee to your first visit.  If you would like a follow-up consultation at a later date, be aware that there might be an addition fee for this.  Please be sure to call far enough in advance to schedule your consultation.

What is daily/daytime dog walking?
Daytime dog walking is pet sitting on a weekly, ongoing basis.  A daytime dog walker is usually hired to walk or visit dogs that need a regular break during the busy work day.  A dog walker may be scheduled for daily visits or just a few days week, often once or twice a day depending on your work schedule and the needs of the animals.  The most common dog walking visits are scheduled for somewhere between 15 and 60 minutes.

What is vacation pet sitting service?
If your pet sitting service provider offers vacation service, that means that the pet sitter is available to visit your pets if you go out of town on a trip, such as on a vacation or a business trip.  During this time, a pet sitter will make scheduled visits to your home.  Often these are scheduled to start between pre-determined time slots (such as 7am-10am, 1pm-4pm, 6pm-9pm, etc) that will best fit your pets.

How long is a visit?
Each sitter & client will determines what length of visits they feel will be needed (such as 15 minutes, 20 minutes, 30 minutes, 45 minutes, 1 hour, etc).   Homes with multiple pets will often require longer visits than homes with only one animal.  We have found homes with 3 or more pets require at least 45 mins to receive all the benefits of our visit.

How many times a day should my pet sitter visit during a vacation?
The frequency of visits is something you will negotiate with your pet sitter once the pet sitter interviews the situation and determines your needs and wishes.  Most indoor only dogs will require a minimum of 3 visits per day (at least morning, afternoon, and evening).  Most clients choose once per day, or twice per day for cats. Some sitters will consider every other day visits.  Every other day visits are not recommended for large male cats because of potential health problems.

Do you make appointments?
No, we ask for a three-hour time window to make our visits in.  For example, if you wanted a morning and an evening visit, you might request between 7-10 am and 4-7 pm as a time window.  We will try to keep them as close to your daily schedule as possible.

How late or early in the day may I schedule a walk for my dog?
Our last visit is scheduled no later than 8:30 PM so that we may finish our visits by 9PM and return home to care for our pets and eat dinner.   We will start our morning visits at 7AM.

Will my dog be walked with other dogs??
For the safety and security of your dog as well as our safety, we do not walk your dog with other clients’ dogs aka pack walking. Each client gets their own walk time where we can focus and care on your pet(s). We will not let the dogs in our custody go up to other dogs, while they are out, this prevents any kind of sudden mishap between them and any transmission of illness or parasite. If you have more than one dog, we will be happy to walk them together as long as it is safe for them and our sitter.  We want your pup’s walk to be safe and fun.  We may consider dog walking groups for smaller dogs for clients looking for their dog to be socialized.

Holiday Fees:
A Holiday Surcharge: $10 daily surcharge (per day not per visit) on Holiday Surcharge: $10 daily surcharge on New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day and Thanksgiving Day, the after Thanksgiving, Christmas Eve and Christmas Day

How far in advance should I book your services?
We ask you to book as far in advance as possible to guarantee availability. Often clients book with only 24-48 hours notice, and we are able to accommodate them. We do charge a last minute fee, if non-holiday service is booked with less than 24 hours notice. Any holiday service booked with less than one weeks notice is subject to a last-minute fee as well. We do not over book ourselves, and any last-minute reservations will have to fit into our scheduling. Holiday bookings should be a minimum of 1-2 weeks in advance in order to secure a reservation. Holiday service includes the days surrounding: Thanksgiving & the day after Thanksgiving, Christmas Eve & Christmas Day, New Year’s Eve & New Year’s Day, Spring Break, Easter, Memorial Day, 4th of July, and Labor Day.

What is your cancellation policy?
We require 24 hours notice on all non-holiday cancellations for a refund or credit. Cancellation on non-holiday reservations with less than 24 hours will be charged $10 cancellation fee.  Early returns with less than 4 hour notice will be charged the full amount for the next scheduled visit.
Any holiday service requires notice of cancellation at least one week prior to the start of service. Otherwise, we charge 50% of the entire service booked. Once holiday service has begun, we do not give refunds for returning early or cancellations.
For Overnights and Live-In visits canceled that are scheduled through a holiday require 10 days notice, otherwise 100% of the fees are due.
For Non-Holiday cancellation for Overnights and Live-Ins require 5 day notice, otherwise 50% of the fees are due.

When are payments due and what type of payments do you take?
Payment is due BEFORE services are rendered.
If payment is not received a $20.00 Late Fee will be added to the invoice if it is not paid by the 3rd day of your return AND all invoices not paid by the first visit.  Additional $20.00 Late Fee will be charged every 3 days until the invoice is paid in full.  We accept Cash, Checks, Mastercard, Visa and Discover and PayPal and MyPayment Network.

Is it acceptable to tip the sitter?
Gratuities are never expected but always appreciated for exceptional service. 100% of the gratuities go to the sitter performing the service.

Are you trained in Pet First Aid & Pet CPR?
Yes, we are trained in Pet First Aid & Pet CPR.
What types of medications can you administer to pets?
We will administer pills, drops, and liquid medication at no extra cost during 30 minute or longer pet sits.   We will not administer medication to any animal that poses a danger to our caregivers.
We no longer give injections at this time.
Do you need to meet my pets before services start?
Yes, we need to meet your pet within 24 hours of first visit.  We do meet and greets  Monday-Friday between 10:30am-6pm  and Saturdays between 11am-3pm (depending on our availability).